Microsoft Dynamics 365 Virtual Training Day: Enable Always-On Service
20 September, 2022 | 12:00 PM - 04:00 PM | (GMT+04:00)
Delivery Language: English
Closed Captioning Language(s): English
Join us at Microsoft Dynamics 365 Virtual Training Day: Enable Always-On Service to gain the skills needed to support any organisation in real time using Dynamics 365 Customer Service and Dynamics 365 Field Service. You’ll learn how to use Dynamics 365 Remote Assist to share knowledge and collaborate with experts remotely to build and maintain powerful customer experiences.
Who should attend:
- IT professionals
- Power users
- Developers
- Business decision makers
Technical level: Attendees are able to credibly discuss, offer perspective and integrate technology from minimal practical experience.
After completing this training, you will be able to:
- Deliver customised and connected customer experiences.
- Optimise resources with a proactive approach that anticipates and solves problems in real time.
- Empower employees with the tools they need when they need them.
Here’s what you can expect:
Introduction |
Self-service at scale with Dynamics 365 Customer Service and Field Service |
Connect and engage with customers using Omnichannel for Dynamics 365 Customer Service |
Break: 10 Minutes |
Enhance agent productivity with Omnichannel for Dynamics 365 Customer Service |
Enable proactive service with Connected Field Service for Dynamics 365 and Azure IoT |
Break: 10 Minutes |
Optimise resource scheduling with Dynamics 365 Field Service |
Use mobile and mixed reality tools to enable technician success |
Closing Questions & Answers |
Space is limited, so reserve your spot now!
Click here for the Microsoft digital event code of conduct.