Support & Maintenance
Reliable Onsite Support Every Step of the Way
4Sight OT Automation provides 24/7 onsite and remote support for industrial control systems, including PLC and SCADA platforms, structured into three SLA-backed tiers: Proactive Support, Preemptive Support and Assisted Automation Support.
Our team is based in Johannesburg and available to support remote and mining sites, with fly-out support on the next available flight when a site needs someone there.
- 24/7 call-out & alarm monitoring
- SLA-backed response
- Remote & mining site coverage
Full Coverage
What our onsite support includes
- 24/7 call-out and alarm monitoring
- Automated data collection for early-stage issue detection and rectification
- Reduced downtime and fewer breakdowns
- Process optimisation, working directly with your process team
- Small projects executed without disrupting your permanent staff
- Backups of existing control system software, both PLC and SCADA
- Onsite assistance with forward planning and design of new systems
- Training of your local engineering staff on your control system
- Direct line to our Johannesburg office for fast control system hardware supply
- Telephone and internet support
- Dedicated support for remote and mining sites
- Weekly, monthly, quarterly and annual system backup and evaluation
Structured for Impact
Our three-tier support system
Three tiers, so the level of hands-on involvement matches what your operation actually needs.
Proactive Support
Regular monitoring and diagnostic procedures aimed at lowering Mean Time to Repair (MTTR), backed by 24/7 availability so downtime is contained when issues do occur.
Preemptive Support
Software-integrated monitoring that flags process regressions or interruptions before they escalate — preventative rather than reactive.
Assisted Automation Support
Hands-on support for automation procedures, expansion project development, and assistance with system design and technical specification.
Backed by Commitment
Service Level Agreements
Our SLAs cover the full lifecycle of the equipment and software we supply:
Every SLA includes 24/7 telephonic support, with the commitment that we will be onsite to assist if problems arise. Training delivered by 4Sight OT Automation is available exclusively to clients under an active service agreement.
An SLA with us is a living document — reviewed and updated by mutual agreement as your operation evolves, for as long as the relationship continues.
Systems and sites we support
- PLC Platforms
- SCADA Systems
- Industrial Control Systems
- Remote Sites
- Mining Sites
- Process Plants
Common Questions
Frequently asked questions
What's included in a 4Sight OT Automation SLA?
Programming, maintenance, repairs and upgrading of the equipment and software we supply, plus 24/7 telephonic support and priority onsite response.
What are the three tiers of onsite support?
Proactive Support (regular monitoring and diagnostics to reduce MTTR), Preemptive Support (software-integrated early warning for process regressions), and Assisted Automation Support (hands-on help with automation procedures and expansion projects).
Do you provide 24/7 support for PLC and SCADA systems?
Yes. Our support covers both PLC and SCADA platforms, with 24/7 call-out, alarm monitoring and telephonic support included under SLA.
Do you support remote or mining sites?
Yes. We offer fly-out support on the next available flight for clients at remote and mining sites, in addition to standard onsite and remote support.
Is training included in the support agreement?
Training of your local engineering staff on your control system is included, and is available exclusively to clients under an active service agreement.
Get In Touch
Talk to us about a support agreement
Tell us what your plant runs and where it runs, and we will structure a support agreement around it.
George Muller · George.muller@4sight.cloud