Let’s Talk AI, Sales & Customer Service – You In?

23 June 2025
Hey friend,

Have you noticed how quickly customer expectations are changing these days? One minute your sales team is chasing leads manually, and the next, your competitors are using AI to predict what their customers want before they even ask for it.

Crazy, right?

Well, that’s exactly why I’m hosting a webinar on Tuesday, 24 June 2025, and I think you’ll want to be there. Whether you’re in tech, consulting, operations, or just curious about what AI is doing in the world of sales and service, this one’s for you.

 So, what’s this all about?
The title says it all:
“AI-Powered Sales & Customer Service”

But don’t worry—this isn’t some overly technical deep dive with boring slides and buzzwords. We’re keeping it real.

We’ll explore how Microsoft Dynamics 365 Customer Engagement (D365 CE) is transforming how businesses connect with customers—smarter, faster, and with way less admin pain. Think automation that actually helps you, AI that feels like a teammate (not a robot overlord), and customer insights that actually make sense.

 Why am I doing this?

Honestly? Because I’ve seen too many people struggling with outdated systems, endless spreadsheets, and disconnected tools—and it doesn’t have to be that way.

I’ve worked with companies that went from reactive firefighting to proactive selling and personalized service just by shifting to the right tools—and a big part of that shift was D365 CE.

Also, I just love sharing this stuff. Especially when I get to do it alongside someone like Dheshia Kanniah, a brilliant mind at Microsoft and one of the most relatable techies I know.

 What you’ll learn (no fluff, I promise):
  • How AI is changing the sales game (no, not just chatbots)
  • The role of intelligent automation in creating wow-moments for customers
  • Real examples of how businesses are using D365 CE to boost productivity and service
  • And yes, we’ll demo a few things—because seeing is believing, right?
 Who should come?

If you’re in:

  • Tech or IT (and wondering how to make CRM work for you)
  • Sales or Service leadership (and tired of clunky systems)
  • A business or startup looking to scale with modern tools
  • Or just curious about AI in the real world

Then pull up a seat. No jargon. No pressure. Just good conversations and helpful insights.

Quick details:

Date: Tuesday, 24 June 2025
Time:
⏰ 11:00 AM SAST
⏰ 9:00 AM GMT
⏰ 4:00 AM EST
⏰ 1:00 AM PST

Speakers:
👨🏾‍💻 Katlego Thupana – That’s me! D365 CE & Power Platform geek.
👩🏽‍💻 Dheshia Kanniah – Senior Technical Specialist at Microsoft (and a total legend when it comes to business apps)

 Real talk…

Are your sales and service teams really operating at their full potential right now?

And what would it mean for your business if they were?

These are the kinds of questions we’ll unpack during the session. If you walk away with just one “aha!” moment that helps you simplify or improve what you’re already doing—I’ll consider it a win.

Ready to join us?

Register here: https://lnkd.in/dHmsjrUQ

I hope to see you there. Bring your questions, your coffee, and your curiosity.

Let’s figure this AI + CRM thing out together.

Katlego
D365 CE & Power Platform Evangelist
Still waiting for AI to do my laundry, but until then—let’s use it to make work better.

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Contact us

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