Modernize Your Contact Center Experience with Microsoft Dynamics 365

Let’s be honest—no one likes waiting on hold or repeating their issue three times before getting help. And if you’re managing a contact center, you probably know how hard it is to keep agents happy, productive, and efficient while customers expect faster and smarter support every day.

That’s exactly where Microsoft Dynamics 365 Contact Center steps in. It’s not just another customer service tool—it’s an AI-powered, omnichannel platform designed to transform how organizations engage with customers. And right now, there’s a limited-time 40% discount on D365 Customer Service Premium and Contact Center (Digital & Voice). Yes, forty percent!

So, what makes this such a game-changer?

Let’s break it down.

1️⃣ Streamline Engagement
Imagine giving your customers a smooth, seamless experience—whether they contact you via chat, voice, or email. D365 Contact Center helps agents resolve issues faster, anticipate customer needs, and engage proactively. Ever had a brand reach out to you before you even had to complain? That’s the kind of magic we’re talking about.

2️⃣ Elevate Impact
With a 360° view of each customer and AI-driven insights, your team isn’t just reacting—they’re anticipating. This means they can personalize interactions, speed up resolutions, and even guide customers toward self-service options. Think of it as having your very own AI-powered co-pilot helping your service agents shine.

3️⃣ Optimize Operations
Now, here’s where the business impact really hits home. You can unify your customer service and sales operations, automate repetitive processes, and even streamline your telephony infrastructure. That’s time and cost saved across the board.

Why It Matters

The numbers tell the story:

• 25% lower case resolution time with AI-powered support.
• 66% reduction in service rep attrition—meaning happier, more stable teams.
• $20 million potential revenue lift through improved customer satisfaction and Net Promoter Scores.

Pretty powerful, right?

I’ve personally seen organizations unlock new efficiency just by integrating their customer data and communication tools into one ecosystem. When agents don’t have to jump between five different apps, they’re not only faster—they’re more focused and confident in helping customers.

Let’s Talk Opportunity

If you’re an indirect reseller, this promo is your chance to drive real value for your customers while expanding your own service portfolio. Think about it: 40% off means your clients can adopt enterprise-grade AI technology at a fraction of the usual cost—and you get to lead the charge in their digital transformation journey.

So, what’s stopping you from modernizing your clients’ contact centers today? Are you ready to help them deliver faster, smarter, and more human customer experiences?

Ready to Get Started?

Microsoft is making it even easier with envisioning workshops, demos, adoption resources, and training to support your conversations. Whether you’re pitching to a large enterprise or an SMB ready to level up, this is your moment.

 Reach out today or register for the upcoming D365 Contact Center Virtual Briefing to see it in action.

Transforming service delivery doesn’t have to be complex, it just has to start with the right conversation.