Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
6 September, 2022 | 12:00 PM - 04:00 PM | (GMT+04:00)
7 September, 2022 | 12:00 PM - 04:00 PM | (GMT+04:00)
Delivery Language: English
Closed Captioning Language(s): English
Join us at Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM) to learn more about the essentials of CRM sales, service and marketing. You’ll explore how these facets work together to connect customer data, streamline business processes and help you better manage your client relationships.
After completing this training, you’ll be eligible to take the Microsoft Dynamics 365 Fundamentals (CRM) certification exam at no cost.
Who should attend:
- IT professionals
- Power users
- Developers
Technical level: For those with general knowledge of or relevant working experience in an Information Technology (IT) environment.
After completing this training, you will be able to:
- Better understand the CRM capabilities of Dynamics 365.
- Learn how to accelerate project delivery and maximise profitability with Dynamics 365 Project Operations.
- Gain the skills and knowledge to prepare for the Microsoft Dynamics 365 Fundamentals (CRM) certification exam.
Here’s what you can expect:
| Part 1 | Part 2 |
|---|---|
| Introduction | Introduction |
| Customer Engagement Apps | Dynamics 365 Customer Service |
| Break: 10 Minutes | Break: 10 Minutes |
| Dynamics 365 Marketing | Dynamics 365 Field Service |
| Break: 10 Minutes | Break: 10 Minutes |
| Dynamics 365 Sales | Dynamics 365 Project Operations |
| Closing Questions & Answers | Closing Questions & Answers |
Space is limited, so reserve your spot now!
Click here for the Microsoft digital event code of conduct.
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM) event, including the exam upon completing the event, is open to the public and offered at no cost. Prior to registering for this training, government employees must check with their employers to ensure that their participation is permitted, and in accordance with applicable policies and laws.