AccTech Botswana

OUR PEOPLE

At the heart of the company are the directors, Mmoloki Nthoiwa, Thabo Le Fleur, Rob Pool and Lindsay Neilson. Mr. Pool, as the managing director and one of the original founders, has been involved in the software business in Botswana since 1987. During that time, he gained invaluable experience in project management and implementation, which lead to him acquiring significant experience and knowledge in the field of Accpac technology. His knowledge of financial systems includes everything from transactional processing to complex management and statutory financial reporting.

Mr. Neilson is passionate about his role as the Operations Director of AccTech Botswana. He has implemented and supported not only numerous, but also intricately varying systems for businesses in Botswana. Mr. Neilson has received several industry awards for his accomplishments during his 20 years working in the field. He has extensive expert knowledge of business systems and is enthusiastic about AccTech Botswana’s ability to add value to any company by providing insightful advice.

Mr. Nthoiwa was part of AccTech Botswana since its humble beginnings, and during his employment as a consultant, he has assisted and directed AccTech Botswana in many ways. By 2021, Mr. Nthoiwa expanded his investment and became a major shareholder in AccTech Botswana.

Mr. Le Fleur formed part of AccTech Botswana via AccTech’s sister company, Replic8 Cloud Services. Mr. Le Fleur is an expert in his field of cloud technologies and has assisted AccTech in their cloud adoption strategy, becoming the only Sage Cloud provider in Botswana. In 2021, Mr. Le Fleur expanded his investment and also became a shareholder in AccTech Botswana.

By combining their individual talents, the directors have been able to ensure that AccTech Botswana provides innovation and most importantly, knowledge to their customers. The complementary skills of the directors joined with their individual understanding of Botswana’s business environment create a winning combination.

AccTech Botswana employs several systems experts who are qualified and professional financial system consultants with financial qualifications. AccTech Botswana’s skilled staff efficiently develop and support AccPac products in a manner that is tailored to their customers’ needs. Apart from having financial qualifications, all AccTech consultants are Sage certified and furnished with skilled, experienced business savvy.

During project implementation, AccTech Botswana and its personnel demonstrated professionalism during the assignment. Not only did AccTech Botswana demonstrate the knowhow but were willing to assist on matters that were beyond the scope of the project. AccTech Botswana completed the project well within project timeframe and budget. - Botswana GeoScience Institute - Samuel Serero (Manager - Information Technology)

AccTech Botswana has a locally based team of several Sage ERP Consultants, Sage Payroll Consultants, Sage Business Intelligence Consultants, Acumatica, PaySpace and Training Consultants; all of whom are qualified in the Financial Services sector, and certified by Sage, Acumatica and PaySpace respectively.

AccTech Botswana’s expertly qualified and experienced workforce understands the business environment of Botswana, as well as your company’s needs. Our employees have helped implement over 100 systems across Africa during our collective 80 years of experience. As your business transforms and grows, we can continue to tailor our products to meet your dynamic needs.

AccTech Botswana uses a set of effective and proven methodologies that will enable clients to quickly translate business concepts into actionable plans. Short-interval implementation cycles enable the business to get to market quickly with processes to measure performance and channel market feedback back into the planning process.

These methodologies allow flexibility to address all line-of-business needs, as well as continuously keeping sight of changing market drivers, technology trends and integration issues. A dedicated Project Management Office staffed with skilled and experienced project managers ensures risks associated with projects of this nature are effectively controlled and costs are contained.

WHAT WE OFFER

AccTech has a delivery method or reputable way to approach business challenges, which brings structure and consistency to the service you receive.

Together with our expert staff, effective methodologies and project management, AccTech Botswana has a full-cycle service offering – from a central helpdesk to consultants deployed in remote locations. Our support services are managed using sophisticated systems that measure performance and automatically escalate unresolved issues. This full-cycle support service ensures customer systems are fully available and properly utilised. Users are well trained and our customers remain satisfied.

The AccTech Botswana Training Academy provides comprehensive training for its customers on a broad range of end-to-end business management applications. Our courses are carefully designed to build knowledge and understanding of various solutions using our tried and tested training methodology.

Strategy spells success - long term business vision and managing our resources prudently. A philosophy where our customers establish our reputation: If our customer wins, we win!!! If our customer loses, we lose!

HOW DO WE SUPPORT YOU?

We at AccTech Botswana understand that implementing changes to a business-wide system is a complex and daunting process. Our goal is to be there to help your business transition into using your business management technology as effectively and efficiently as possible. We provide a tailor-made, complete business solution specifically suited to the needs, expectancies and budget of each company. This will help your business utilise your existing system in a way which will save time and money. However, as your technology partner, we do not see our assistance as a one-time event. AccTech Botswana wants to continue to help your company by supporting the changing needs in your management solutions as you develop into the Fourth Industrial Revolution (4IR).

A comprehensive and advanced support infrastructure has been built by AccTech Botswana to ensure our customers enjoy the levels of support they demand. The first level of support is to our office by means of a URL, phone call or e-mail. Our Help Desk will establish the severity of the support issue and accurately describe the problem. Should the Help Desk be unable to resolve the issue immediately, the issue is assigned to the closest consultant to attend to the issue either via the phone, Anydesk, Team-viewer or at your premises. Should the on-site consultant be unable to resolve the issue within a pre-determined timeframe, it would be escalated back for resolution by a specialist team of consultants. This entire process is managed by a single person at the Help Desk who would continually liaise with the person who reported the incident.

 We can fully recommend AccTech Botswana for any Sage 300 project.
- Local Enterprise Authority - Gisela Moroka - Manager, Systems and Network Administration

REFERENCE AND CUSTOMER TESTIMONIALS

Making a support decision for your organisation is possibly one of the most important decisions in determining its future success and competitive advantage. Factors such as installation and data conversion time, ability to customise, implementation and testing periods, on-going technical support, product upgrades to match company growth and reflect software development, ease of use, and the compatibility of your current hardware must be considered.

CLIENT 4 LIFE
Some of AccTech’s first customers dating back to 1994 has been with us ever since. They have been valuable reference landmarks for our subsequent customers.

Selecting a new business partner also means choosing the people you will be working with. Our staff are highly skilled, reliable and trustworthy. From the outset, we have a dedicated team to assist in the selection process, all of whom are highly qualified consultants and accountants covering both the pre-sales and sales functions. This level of knowledge ensures a smooth transition from sales solution to deliverable implementation by embracing e consulting and development teams at AccTech Botswana. This model coupled with our services has enabled us to deliver solutions to many satisfied customers in Botswana.

This entire process is managed by a single person at the Help Desk who would continually liaise with the person who reported the incident.

Sefalana Cash and Carry Limited has a long-standing relationship with AccTech Botswana during which AccTech Botswana has proven itself as a professional and reliable partner, not only as a Sage 300 implementation partner, but also as an experienced leader in the management and support of complex Sage systems implementations.
- David Levin, Head of Corporate Services