How ChatGPT and Viva Sales can Enhance Your Dynamics 365 Sales Experience

If you’re a Dynamics 365 Sales user, you know how powerful it is to manage your CRM data, follow up with leads, close deals, and maintain customer relationships. You also know how important it is to stay ahead of the competition by using the latest tools and technologies.

That’s why I want to introduce you to two amazing products that can enhance your Dynamics 365 Sales experience: ChatGPT and Viva Sales.

ChatGPT is a large language model chatbot developed by OpenAI based on GPT-3.5. It has a remarkable ability to interact in conversational dialogue form and provide responses that can appear surprisingly human.

Viva Sales is a CRM companion application that works with Dynamics and Salesforce CRM solutions to intelligently automate customer updates, share AI-based recommendations and insights, and allow collaboration and productivity in tools sellers already use in Microsoft 365.

In this blog post, I will show you how ChatGPT and Viva Sales can help you improve your sales productivity and customer engagement by communicating better, working smarter and faster, and creating a seamless and powerful selling experience.

How ChatGPT can help Dynamics 365 Sales users communicate better with customers

One of the most important skills for a salesperson is communication. You need to be able to understand your customers’ needs, preferences, and pain points, and provide them with relevant information, solutions, and value propositions.

But communication is not always easy. Sometimes you may encounter language barriers, cultural differences, or complex technical terms that make it hard to convey your message clearly and persuasively. That’s where ChatGPT can help you. ChatGPT is a large language model chatbot developed by OpenAI based on GPT-3.512. It has a remarkable ability to interact in conversational dialogue form and provide responses that can appear surprisingly human.

ChatGPT can help you communicate better with your customers in several ways:

• It can generate natural language responses based on your input and context. You can use it to answer common questions, provide product information, or offer suggestions.
• It can personalize your responses based on your customer’s profile, preferences, and behavior. You can use it to tailor your messages to different segments, scenarios, and stages of the sales cycle.
• It can learn from your feedback and improve over time. You can use it to train it on your specific domain, brand voice, and best practices.

By using ChatGPT, you can save time, reduce errors, and increase customer satisfaction by providing consistent and high-quality communication across all channels and touchpoints.

How Viva Sales can help Dynamics 365 Sales users work smarter and faster

Another key skill for a salesperson is efficiency. You need to be able to manage your CRM data, follow up with leads, close deals, and maintain customer relationships without wasting time or resources.

But efficiency is not always easy. Sometimes you may encounter tedious tasks, outdated information, or missed opportunities that make it hard to optimize your sales performance and results. That’s where Viva Sales can help you. Viva Sales is a CRM companion application that works with Dynamics and Salesforce CRM solutions to intelligently automate customer updates, share AI-based recommendations and insights, and allow collaboration and productivity in tools sellers already use in Microsoft 36512.

Viva Sales can help you work smarter and faster in several ways:

• It can automatically capture, access, and register data into your CRM system. You can use it to eliminate manual data entry and keep your CRM data up-to-date and accurate.
• It can share AI-based recommendations and insights based on your CRM data. You can use it to discover new leads, prioritize opportunities, and identify next best actions.
• It can allow collaboration and productivity in tools you already use in Microsoft 365. You can use it to communicate with your customers and team members via Teams, access customer information via Outlook, and create reports via Power BI.

By using Viva Sales, you can save time, increase revenue, and improve customer loyalty by managing your sales pipeline more effectively and efficiently.

How ChatGPT and Viva Sales can enhance your Dynamics 365 Sales experience

The ultimate goal for a salesperson is to deliver value to your customers and grow your business. You need to be able to provide solutions that meet your customers’ needs, expectations, and goals, and build long-term relationships that foster trust and loyalty.

But delivering value is not always easy. Sometimes you may encounter challenges, objections, or competition that make it hard to persuade your customers and differentiate yourself from others.

That’s where ChatGPT and Viva Sales can enhance your Dynamics 365 Sales experience. ChatGPT and Viva Sales are integrated to provide you with a powerful combination of conversational AI and CRM automation that can help you deliver value to your customers and grow your business.

ChatGPT and Viva Sales can enhance your Dynamics 365 Sales experience in several ways:

• They can help you create personalized and persuasive email responses to your customers. You can use ChatGPT to generate natural language responses based on your input and context, and use Viva Sales to automatically capture, access, and register data into your CRM system12.
• They can help you discover new opportunities and close deals faster. You can use Viva Sales to share AI-based recommendations and insights based on your CRM data, and use ChatGPT to provide product information, solutions, and value propositions12.
• They can help you collaborate with your team members and customers more effectively. You can use Viva Sales to communicate with your customers and team members via Teams, access customer information via Outlook, and create reports via Power BI, and use ChatGPT to summarize conversation threads and handle other queries34.

By using ChatGPT and Viva Sales, you can deliver value to your customers and grow your business by providing solutions that meet their needs, expectations, and goals.

Conclusion

In this blog post, we have seen how ChatGPT and Viva Sales can help Dynamics 365 Sales users communicate better with customers, work smarter and faster, and deliver value and grow their business.

ChatGPT is a large language model chatbot developed by OpenAI based on GPT-3.5 that can generate natural language responses based on your input and context.

Viva Sales is a CRM companion application that works with the Dynamics CRM solution to intelligently automate customer updates, share AI-based recommendations and insights, and allow collaboration and productivity in tools sellers already use in Microsoft 365.

ChatGPT and Viva Sales are integrated to provide you with a powerful combination of conversational AI and CRM automation that can enhance your Dynamics 365 Sales experience.

If you are interested in learning more about ChatGPT and Viva Sales, you can visit their websites or contact us for a demo.

We hope you enjoyed this blog post and found it useful. Thank you for reading!