The Best Business Central Module You’re Probably Not Using

You’re running a growing business. Customers are happy, sales are steady, and your team is doing their best to keep up. But then the service calls start piling up. A client needs a technician. Another wants to know if their equipment is still under warranty. Your finance team is chasing down billable hours, and your field team is asking for the same service history—again. 

Sound familiar? 

If you’re in an industry where after-sales service matters, you know how quickly things can spiral when your systems don’t talk to each other. And yet, one of the most powerful tools to fix this is already sitting inside your ERP—just waiting to be switched on. 

Let’s talk about the Service Management module in Dynamics 365 Business Central—the unsung hero for service-driven SMBs. 

Why Service Management Deserves Your Attention 

Most people think of Business Central as a finance or inventory tool. And sure, it’s great at that. But Service Management? It’s often overlooked—especially in markets where digital transformation is still gaining traction. 

That’s a missed opportunity. 

This module is built for businesses that sell, rent, or maintain equipment, offer after-sales support, or manage field service teams. It helps you track service items, manage contracts, schedule technicians, and monitor service performance—all in one place. 

And the best part? It’s already included in your Business Central license. 

The Real-World Problems It Solves 

Here’s what’s really going on behind the scenes in many SMBs: 

• Technicians show up unprepared because there’s no service history. 

• Scheduling is a mess, handled manually or not at all. 

• Finance and operations are disconnected, leading to missed billing and frustrated customers. 

• Service contracts go unmanaged, and warranties expire without notice. 

Business Central’s Service Management module brings all of this under one roof—so your team can stop firefighting and start delivering. 

Industries That Can Win Big with Service Management 

Let’s get specific. Here are five industries where this module can quietly become a secret weapon: 

1. Solar Energy & Off-Grid Power Providers 

The challenge: Managing installations, maintenance, and warranty claims across rural or remote areas. 

How Service Management helps: 

• Track every solar panel, inverter, or battery as a service item. 

• Schedule preventive maintenance and emergency repairs. 

• Manage service contracts and warranty periods. 

• Link service calls to customer accounts and billing. 

2. Agricultural Equipment Suppliers 

The challenge: Farmers rely on uptime. When a tractor breaks down mid-season, delays are costly. 

How Service Management helps: 

• Maintain a full service history for each piece of equipment. 

• Automate reminders for scheduled maintenance. 

• Assign technicians based on location and skill set. 

• Generate service orders directly from customer calls or IoT alerts. 

3. IT & Managed Services Providers 

The challenge: Managing SLAs, tracking tickets, and billing accurately for time and materials. 

How Service Management helps: 

• Create service contracts with defined response times and billing rules. 

• Log service calls and assign them to technicians or support staff. 

• Track time spent and parts used for accurate invoicing. 

• Analyze service trends to improve performance. 

4. Medical Equipment Distributors 

The challenge: Hospitals and clinics need reliable equipment—and fast service when things go wrong. 

How Service Management helps: 

• Track warranty and compliance requirements for each device. 

• Schedule preventive maintenance to avoid critical failures. 

• Maintain technician certifications and assign based on equipment type. 

• Document service history for audits and inspections. 

5. Fleet & Logistics Companies 

The challenge: Keeping vehicles on the road while managing maintenance costs. 

How Service Management helps: 

• Track service history for each vehicle. 

• Schedule oil changes, inspections, and repairs. 

• Monitor costs per vehicle or route. 

• Link service data to delivery performance and downtime. 

What Makes It So Powerful? 

Here’s what sets Service Management apart: 

• It’s integrated: Finance, inventory, CRM, and service all talk to each other. 

• It’s configurable: Tailor contracts, pricing, and workflows to your business model. 

• It’s scalable: Start small—maybe just tracking service items—and grow from there. 

• It’s cloud-based: Your team can access it from anywhere, whether they’re in the office or on-site. 

Getting Started: Tips for Success 

Thinking of rolling it out? Here’s how to do it right: 

Start with a pilot 
Pick one product line, region, or service team. Test the workflows, gather feedback, and refine before scaling. 

Map your service processes 
Document how service requests come in, how they’re assigned, and how they’re billed. Then replicate that in Business Central. 

Train your team 
Technicians, finance, and customer service all need to understand their role in the system. Keep it simple and role-based. 

Integrate with what matters 
If you’re using Power Apps, Outlook, or Teams, connect them. Make it easy for users to log service calls or view schedules. 

Work with a partner 
A Business Central consultant can help you configure the module, avoid common pitfalls, and align it with your business goals. 

What to Watch Out For 

No system is perfect. Here are a few things to keep in mind: 

• Don’t overcomplicate it: Start with the basics—service items, orders, and contracts. Add dispatching and SLAs later. 

• Avoid duplicate data: Make sure your customer and item records are clean before you go live. 

• Keep it updated: Service data is only useful if it’s accurate. Build habits around logging calls and closing orders. 

Final Thoughts: Is It Time to Rethink Your Service Operations? 

If you’re still managing service with sticky notes, spreadsheets, or disconnected tools, it’s time to level up. The Service Management module in Dynamics 365 Business Central isn’t just for big enterprises—it’s a powerful, flexible tool that SMBs can use to drive efficiency, improve customer satisfaction, and unlock new revenue streams. 

So, next time you’re reviewing your operations and wondering where the next big win could come from, ask yourself: 

“What would it look like if our service operations actually ran like a well-oiled machine?” 

Chances are, the answer starts with Business Central. 

 Ready to explore how Service Management can work for your business? 

Whether you’re a business owner, consultant, or IT lead, we’d love to help you get started. Reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and let’s talk about how to make your service operations smarter, faster, and more profitable.