Dynamics 365 Customer Engagement

Transform Your Customer Relationships
With Dynamics 365 Customer Engagement, you can build and nurture strong customer relationships. This powerful platform provides a centralised place to store and manage all your customer data, making it easy to access and use insights to make informed decisions.

Key Features:

• Unified Customer Data: Consolidate data from various sources, including social media, to get a complete view of your customers.
• Productivity Anywhere: Access Dynamics 365 on your computer, phone, or tablet, ensuring you stay productive wherever you are.
• Seamless Integration: Integrate with other Microsoft products like Outlook to streamline your workflow.
• Customisable: Tailor the system to meet your specific business needs, ensuring it works the way you do.
• Insightful Analytics: Use dashboards, charts, and reports to gain valuable insights and drive your business forward.

Why Choose Dynamics 365 Customer Engagement?

• Enhanced Customer Relationships: Manage and nurture customer relationships effectively with a comprehensive view of customer interactions.
• Increased Productivity: Work efficiently with tools that are accessible on multiple devices and integrate seamlessly with your existing systems.
• Data-Driven Decisions: Leverage powerful analytics to make informed decisions and drive business growth.

D365 CE Apps

1. Dynamics 365 Customer Insights:

• Customer Insights - Journeys: A marketing automation tool for managing prospects and creating dynamic marketing content.
• Customer Insights - Data: Provides a 360-degree view of customers by unifying data from various sources to drive customer- centric experiences.

2. Dynamics 365 Sales: Empowers sellers with tools to build relationships and close deals faster. Available in:

• Sales Professional: For small businesses needing core sales management.
• Sales Enterprise: A robust solution for larger enterprises.
• Sales Premium: Offers advanced AI-driven sales capabilities.

3. Dynamics 365 Customer Service: Enables organisations to manage customer support processes effectively, from case management to knowledge solutions, ensuring quick and efficient customer service.

4. Dynamics 365 Field Service: Helps manage on-site services and mobile workforces, offering tools for scheduling, dispatching, and asset management.

5. Dynamics 365 Project Operations: Supports project-based organisations by connecting sales, resourcing, and project management, allowing for better project delivery and profitability. It helps with project-based selling, task management, and resource allocation.

These apps can be used individually or integrated for a comprehensive solution that enhances customer experience across marketing, sales, service, and project management.