Dynamics 365 CE

Microsoft Dynamics 365 brings together all CRM capabilities on a single platform. With a combination of Dynamics for customer service, sales, marketing, field service, and Microsoft Dynamics for project service automation, you are presented with one, comprehensive view of all your customers and their journeys. Leveraging the data allows your teams to make informed decisions about how to steer the right initiatives and actions in order to cultivate invaluable, lifelong customer relationships. 

Modules 

Dynamics 365 for Sales enables salespeople to build strong relationships with their customers – nurturing sales leads, managing marketing lists and campaigns, and tracking service cases.

Microsoft Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams in a single application to win more deals, accelerate project delivery, and maximize profitability.

Dynamics 365 for Field Service helps organisations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.

Dynamics 365 for Customer Service provides better customer engagement with features such as ticket logging, scripting information, easy recommendations, easy knowledge access, faster customer generations, and improved personalisation.

Dynamics 365 for Marketing allows you to plan and execute all the marketing strategies. Also includes email campaigning, events management, web pages, and onsite page management.

Dynamics 365 Omnichannel offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels like Live Chat, voice, and SMS.

Power Apps is a suite of apps, services, and connectors, as well as a data platform, that provides a rapid development environment to build custom apps for your business needs, connected to your data stored in various sources.