Offerings
Solgari
Contact Centre for Microsoft Teams
All-Channel Communications and Contact Center Solution - powering Digital Contact Center Platform.
All-channel business communication solution, now a native application for Microsoft Teams.
Solgari's proven all-channel contact center (as a service) technology can be configured and live within days for lightning-fast speed to value, delivering:
- All communication channels (including Social Media) available seamlessly within the Microsoft Teams interface
- Complete contextual data from previous interactions empowers the Agent to deliver rapid first call resolution and increased customer satisfaction
- Full contact centre functionality for direct inbound and outbound conversations
- Complete real-time, contact centre and all-channel (Voice, SMS, WhatsApp, Facebook Messenger) communications
- Tier 1 carrier grade quality of service for voice communications integrated with Teams
- Providing communications management control
Solgari for Microsoft Teams is bringing highly relevant industry-specific use cases to life for the 270m+ daily Teams users: Voice, SMS, WhatsApp, and Social Media channels for Customer Service and Sales.
Access
Solgari for Teams is a desktop app only and is not suitable for use on mobile devices
